Question

No data in Italy

  • 12 September 2018
  • 4 replies
  • 287 views

phone and text works but I cannot get on to the I'D web site even using wifi to chat. I get access denied message.

Access Denied

You don't have permission to access "http://www.idmobile.co.uk/help-and-advice/contact-us" on this server.
Reference #18.61ff1202.1536769142.b0a10d2

4 replies

Userlevel 2
Badge +6
Hi Loretta,
What phone are you using please?
If you are able to use texts and calls, this is most likely and issue with the APN (access point names) or not having data/ data roaming switched on on your phone.

Please let us know if you can check this and are still having a problem.
-Phil
Thanks. Samsung Galaxy A5.6 and my husband has A5 also won't work.
I did manage to call ID and they did go through this with me but I could check it please with you as it still does not work on data. Phone and text good. Should I try taking sim out and putting it back in? I have tried flight mode on and off. have checked roaming and international on. have set it to 2g/ 3g only.
taken sim out and put back in. still does not work for data
Userlevel 6
Badge +10
Hi @Loretta,

You will need to ensure that Data Roaming is turned on and then go to set up a new Access Point Name (APN). To do this, please open up your connections with the phone settings and go to More Networks, Tap Mobile Networks and then Tap Access Point Names and add a new one using the settings below:

Name: iD
APN: id
Username:
Password:

MMSC: http://mms.um.idmobile.co.uk:10021/mmsc
MMS Proxy: mms.idmobile.co.uk
MMS APN Username:
MMS APN Password:
MMS Port: 8799

* anything blank should be left blank

Once done, save the APN and then make sure it's activated on the next screen after saving. Restart your phone if it doesn't work initially and then let us know how you get on.

Thanks,
Ryan

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Why iD Mobile?