Best answer by Phil
View originalNo data when abroad
Which country are you currently roaming in? You may need to do a manual network selection to choose one of our partnered networks. Let me know and I'll check it out for you.
Ryan
Settings> General> Profiles.
If you see anything there, let us know, but if it's for a previous network SIM, we'd recommend you remove this and restart your phone.
You could also try resetting the network settings on the phone if this does not work.
-Phil
Please can you remove the SIM, restart and see if more options are presented to you.
Old network profiles are often the cause preventing using data services as expected.
If your phone is using the Three network settings, this may work in the UK but it's unlikely to work abroad.
If you are able to see Profiles and remove any data, re inserting the SIM would then set up the phone as required to function correctly.
-Phil
If you have a connection to the network and calls and texts work ok this still indicates the phone is not set up correctly, but, if all the options that have been suggested have not worked, a full reset of the phone may be required to ensure only the iD Mobile settings are applied.
If there is any option to update the software, we'd recommend this is attempted first and please check that mobile data and data roaming are still turned on since changing the SIM.
-Phil
Settings>Mobile Data>Mobile Data Options>Data Roaming and switch data roaming on
You can also try going to the iD Mobile app and under the ‘Services’ tab you must switch on the ‘Roaming’ feature, try switching on the ‘international’ feature if that didn’t work.
I hope this helps! 👍🏻
How did the problem get resolved? There are many iD customers out here looking for that magic solution 😱
- On your iOS device, open Settings > General.
- Scroll to the bottom and open Profiles. If you do not see a "Profiles" section, you do not have a configuration profile installed.
- In the "Profiles" section, select the profile you wish to remove and tap Remove Profile.
Good job I have my backup SIM card from GiffGaff - that works OK👍
Still very frustrated that iD is unable to solve this issue - the only issue in an otherwise great provider😱
Do you have Data roaming enabled in both the iD Mobile App along with it being enabled in your phone itself?
Could you possibly try turning the phone off, taking the SIM out.
Restarting the Phone (without the SIM in).
Then turning the phone off and popping the SIM back in. This would force your phone sometimes to refresh it's settings.
Even tried the resetting of the phone (and losing stored passwords) - not doing that again😱
Turned off Roaming on iD Mobile site, turned off Roaming on iPhone. Turned off phone!
Turned on phone without iD SIM. Inserted SIM found Movistar network, turned phone off! Turned on phone, turned on roaming on phone. Had to find WiFi network to access my iD Mobile Account and turned Roaming on!
I did this probably three times all, and all of a sudden, data roaming a success👍
Let's hope it stays this way (has taken over a year to get sorted😱) I am now hoping it works when I get back to the UK🤔
I am very glad that this is now working for you! I'm also unsure on what you have done, but the method you have used has definitely changed something with how the device connects when abroad!
Let us know how it goes though so we can keep track of things here.
Ryan
Hi my dAta is not working as i am currently in spain- i have data roaming on and it randomly stopped working even though i have a unltd data. I have tried to contact via phone and live chat for the last hour and i keep getting hung up on and no one replies via live chat except for a robot.
i need access immediately!
Hello
Can you just clarify, the services were working fine and then stopped working all of a sudden?
We did have an outage with data, I don’t know if that applied to out of UK usage though.
The issue only affected some customers and has been fixed so a restart would resolve this.
Can you clarify if you were previously using data in Spain?
Mohammed
Hi,
currently in US and having exactly the same problem. Have been in Europe couple months ago and everything worked fine. Now I can call and text but no data. I have Iphone SE snd it is on id network since being new. I have roaming switched on in both the phone and the id app. Any idea what went wrong and how to fix it?
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