phone not working abroad

  • 16 August 2019
  • 1 reply

I am currently on holiday in Canada. I don't want to use phone for data but would like to be able to make/ receive calls and texts.
My phone is connected to a network but not getting any service. I've manually tried all available connections and none of them work. I also have returned the APN to default settings as I read in some forums that it could be an issue.
The phone is still not working! Help!
It's a Google pixel 3a so should be able to work in Canada.

1 reply

Userlevel 6
Badge +6
Hi @Lirogiro,

I am sorry to hear this! Have you ensured that the Roaming feature is enabled on your account? This can be checked online or through our app.