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Roaming in France

  • 20 August 2018
  • 3 replies
  • 207 views

Just arrived to France, I can make phone calls and sent texts but I can't roam , I've checked APN setting , it's ok, I've manually change setting to 3G, my id mobile is set for international roaming I even managed to add the APN manually but I still can't connect to the internet. I'm connected to orange France and I'm using a Sony Xperia xz . Can anyone help with this please. Thanks.
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Best answer by Zohar 27 August 2018, 13:50

Thanks for your reply, I managed to fix it, it wasn't the APN setting, my phone has two SIM cards and they can't be on 3G at the same time, so when I changed my id card to 3G and the other SIM card to 2G everything started to work as it should, good to know for other users who has 2 SIM phone, cheers.
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3 replies

Userlevel 6
Badge +6
Hello @Zohar,

I know you mentioned you added the APN manually, have you tried deleting all APN settings and re-adding?

To confirm, Roaming needs to be turned on on the iD App (which it seems it has already been done if you can make calls and texts).

"Data Roaming" needs to also be turned on in the handset settings. Without this, no amount of correctly configured APN settings will matter.

Have you definitely turned on Data Roaming in the handset settings also?

Mohammed
Thanks for your reply, I managed to fix it, it wasn't the APN setting, my phone has two SIM cards and they can't be on 3G at the same time, so when I changed my id card to 3G and the other SIM card to 2G everything started to work as it should, good to know for other users who has 2 SIM phone, cheers.
Userlevel 6
Badge +6
Thanks for your reply, I managed to fix it, it wasn't the APN setting, my phone has two SIM cards and they can't be on 3G at the same time, so when I changed my id card to 3G and the other SIM card to 2G everything started to work as it should, good to know for other users who has 2 SIM phone, cheers.

That's awesome @Zohar,

Thanks for sharing that with us.

We appreciate your solution and will keep it in mind for future. I've marked your comment as the best answer to this topic also.

Mohammed

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