Question

Roaming outside of EU

  • 12 May 2019
  • 2 replies
  • 192 views

Hi,

I'm currently in the US and my internet data is not working at all. I have roaming enabled on my phone and on my iD account, I have disabled 4g so it's only allowing 3g, and I contacted customer services before going abroad to double-check that it would work here - they said it would. I need it urgently on this trip so this has become a real problem.
Do you know anything I can do to fix this, or someone I can contact who can fix it?
Thanks

2 replies

Userlevel 8
Badge +9
Hi @csmyth


Did you try manually search for available networks? That's what I had to do it when I was in Portugal. Rebooting your phone before choosing your provider manually should help as well.

Let me know if it helped.

Kind Regards
Userlevel 6
Badge +10
Hi @csmyth,

Which phone are you using? The APN settings may need adjusting in your phone if it is an Android device as sometimes, they do not show iD Mobile settings which is why it won't work.

Thanks,
Ryan

Reply


Why iD Mobile?