Hello. I will be travelling to the United Arab Emirates with my ID mobile phone. Prior to leaving the UK, I want to unconditionally divert/forward all calls to my spouse at our UK home landline number (which will remain in the UK).
However, I want to keep the SIM active for incoming SMS (bank OTP codes, emergency use, etc) while in roaming at UAE.
If I set up unconditional forwarding/divert to a UK number, will those minutes be taken from my UK allowances, or will I incur roaming charges if my SIM is on abroad when the call is diverted? (£6.00 /min roaming charges for UAE).
Best answer by Mohammed
I’ve double-checked this with a colleague and would like to correct myself.
Setting up Call Forwarding to a UK number will mean that all calls are forwarded to that number and come out of your inclusive allowances.
If you have remaining minutes, then calls to UK numbers will be inclusive of that. After all minutes have been used, you’ll incur an out of plan charge per minute for any call forwarding.
Call forwarding should work even with the device/SIM switched off/removed as long as it’s registered the change on the network end.
When abroad, call forwarding will divert before the call reaches the handset and therefore, no roaming charges would be incurred. (As long as you’re forwarding the call to a UK/inclusive number).
Set up call forwarding when in the UK, then set a £0.00 spend cap and turn OFF Data Roaming in the device settings. Make sure Roaming is turned ON in the iD app/account.
You will then be able to visit abroad and receive texts for free (as there is no charge for receiving texts) and successfully divert calls to the UK number without incurring any charge.
Hope that clarifies this!