Question

no mobile data

  • 5 August 2022
  • 5 replies
  • 197 views
Elisabeth Barratt
Rank
Userlevel 1

I cannot access mobile data at all anywhere. I’ve tried switching on and off/  airplane mode on and off etc. signal  is good where I live. 

5 replies

andewhite
Rank
Userlevel 8
Badge +9

I’d check if there are any network faults or problems affecting the service where you live.

Use the online page at https://www.three.co.uk/support/network_and_coverage/network_support.

 

Elisabeth Barratt
Rank
Userlevel 1

Thanks but mobile data is not working anywhere for the past week including out of my area 

andewhite
Rank
Userlevel 8
Badge +9

Okay @Elisabeth Barratt, can you use mobile data (internet) when your iD SIM is in another phone?

Is the mobile data feature turned ON on your phone?

Your phone might be broken. 

Rory
Rank
Userlevel 5
Badge +6

Hi @Elisabeth Barratt, are calls and texts working fine? Is it possible you’ve accidentally disabled mobile data? 

Open the notifications panel (where you find Flight Mode) and see if mobile data is enabled.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Kash
Rank
Userlevel 7
Badge +7

Hi @Elisabeth Barratt,

We hope that your issue is resolved.

If you still require assistance, please let us know and we would be happy to help.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

Reply


Terms & Conditions
Why iD Mobile?