Question

5 Digit text messages - can't text these numbers

  • 7 September 2020
  • 1 reply
  • 21 views

I cannot send text messages to shorthand 5 digit phone numbers. Your technical team have text me saying they have fixed the issue but it still doesn’t allow me to send messages. It just says not delivered. Can you please advise how to do this? 


1 reply

Userlevel 7
Badge +9

Hello @Collo2468,

Which number are you trying to text?

Have you checked to make sure Premium messaging bar isn’t enabled in the app?

Try also raising your spend cap to allow the text to send.

 

Let us know how you get on.

 

Mohammed

Reply