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Can't make calls with a new phone

  • 22 September 2020
  • 1 reply
  • 58 views
SharonF
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I have a new phone and transferred my number across and had the text saying it was done.

I can’t make calls.

I bought my son the same phone - he has put the Sim in as he is not transferring his phone number, but he has the same issue.

So 2 new phones and can’t use either!

 

 

 

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Best answer by Will 27 September 2020, 13:03

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1 reply

Will
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Userlevel 6
Badge +8

Hi @SharonF,

 

For your phone, it sounds as though the port is in process. you can encourage this process along by removing the SIM card and powering down the handset for 10 minutes.

 

Has the SIM your son using been activated yet? For more info on how to do that, please click here.

 

Please let us know how you get on with both aspects of this so we can provide further assistance if needed.

 

Will

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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