Question

cancel my order

  • 27 November 2020
  • 3 replies
  • 17 views

Ordered a handset and sim a week ago, had no update and can’t get through to any customer service.  It’s really frustrating, get directed around in circles.  Anyhow, please direct me how to cancel my order so I can buy through a more reliable company


3 replies

Userlevel 5
Badge +8

Hi @Raybush,

 

Was it a pre-order? Have you received any emails in relation to the order?

 

Also, has any money left your bank account in relation to the order?

 

Will

It is an IPhone 11, so no, not a pre-order and yes the original purchase for the handset has left my bank account

 

Userlevel 3
Badge +6

Hi @Raybush 

 

We’ll send you a private message on here so that we can verify your details. 

 

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

 

Michelle 

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