Question

Cannot make a call even though i have unlimited calls .

  • 27 February 2021
  • 1 reply
  • 18 views

I was sorting out my mobile banking account and to do that I needed to call a number but every time I try to my phone tells me I have reached my cap even though I have unlimited mins.


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1 reply

Userlevel 6
Badge +4

Hi @bobzillagon 

It seems like you are trying to call a Premium number that is chargeable, this will not be included in your unlimited minutes tariff. As you will have reached your cap limit, you can not call that number. You can amend your spend cap through the iD Mobile app.

-Mohsin

Why iD Mobile?