Best answer by daniiiiiv
View originalCompatibility
My SIM used to be in an iPhone 5C, and then I moved it into another phone, the iPhone 5. This was because the 5C stopped working. Now when I try to log in to my new phone with the id SIM, it doesn't work. Can you tell me if it isn't compatible.
Hi @Oskrnine
I can confirm that there may be issues with using iD mobiles services on your device
Please see the link below which contains are list of iD approved handsets. Unfortunately the iPhone 5 is not on the list. This means that it is not an iD approved device.
https://www.idmobile.co.uk/help-and-advice/approved-handsets
Could please provide a bit more information on the issue? :)
Are you receiving service with the SIM card inserted? Is there trouble when logging into the app? Is your handset locked or unlocked? Any extra information will help lots!
Regards
Dan
I can confirm that there may be issues with using iD mobiles services on your device
Please see the link below which contains are list of iD approved handsets. Unfortunately the iPhone 5 is not on the list. This means that it is not an iD approved device.
https://www.idmobile.co.uk/help-and-advice/approved-handsets
Could please provide a bit more information on the issue? :)
Are you receiving service with the SIM card inserted? Is there trouble when logging into the app? Is your handset locked or unlocked? Any extra information will help lots!
Regards
Dan
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