Question

Competition texts failing to send

  • 19 March 2021
  • 2 replies
  • 55 views

Userlevel 1

I have tried to send a competition entry text to 81155 but repeatedly get a “Not delivered” message. 

I can see other chats opened in the community but solutions have all been PM’d so I assume this is being resolved on a case by case basis. 

The competition in question is free to send (“Standard network rate”) and I have done this previously with no issues. It seems to be a new problem. 

To double check I tried to enter another paid-for competition, to 82122, costing £2 and this also failed. My Premium feature is off and my Extra usage charges are set to £12. 

Is there a solution, please?


This topic has been closed for comments

2 replies

Userlevel 6
Badge +3

@Es_16 A great example of a well written and clear question!

You are right, questions are picked up for this kind of thing on a case by case basis.

So, please be patient and one of our agents will reach out to you here.

Have a good day :)

 

Userlevel 6
Badge +8

Hi @Es_16,

 

We’ll send you a Private Message now to assist you with this.

 

Will

Why iD Mobile?