Question

Faulty charger

  • 26 April 2020
  • 3 replies
  • 100 views
Robynlloydy
Rank
Userlevel 1

Hi I had my upgrade a week ago and it obviously came with a brand new charger. The charger hasnt been moved around and only I have used it and it has already stopped working  ? Is there a possibility I could get a new one ? As a week for a genuine apple charger sounds a bit odd ? 

3 replies

Ryan
Rank
Userlevel 6
Badge +10

Hi @Robynlloydy,

I am sorry to hear this! The charger should last for at least until the warranty period of the accessory ends, so a week is not right. I will DM you now with how we can help you sort this.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
Dave R
Rank

Hi

My charger has suddenly stopped working for my Samsung Galaxy A70.

I've not had the phone for a year yet.

The charger hasn't moved and nobody else has access to it.

The lead ends are not like other phones and neither end is USB which I did think bizarre, so you cant use anyones elses charger lead or charger/usb point.

This now makes it very awkward for me, I've continued to work and need 24/7 phone access.

 

Kevin
Rank
Userlevel 4
Badge +10

Hi there @Dave R 

It would be worth contacting Samsung Support UK as they’d be the people to speak to for warranty support whilst some things are still closed due to Covid-19. 

If the lead hasn’t been subject to physical damage through wear and tear, then they may be able to help with a replacement.

 

I believe it’s a USB-C type charging lead on the Samsung A70, which is a lead most phones released in the past 2-3 leads use currently.

Reply


Terms & Conditions
Why iD Mobile?