hello, i need help with facetime and imessage

Hi @Ioana 

Please can you try the following:

1)    Turn off iMessage (Settings > Messages)
2)    Restart your phone (by pressing and holding the on/off button)
3)    Tap Settings > Phone > My Number and confirm that it is correct. 
4)    If it is not correct, please enter the correct number
5)    Turn iMessage back to On (Settings > Messages)
6)    Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”. 

Let us know how you get on.

-Mohsin
 

Hi @Ioana 

Please go into settings of your iPhone, scroll down until you see the “Phone” section and click on it, once here click on “My Number” part and delete all the digits and click save, then turn your iPhone off and back on, then go back into the “My Number” section and add your number back in, this should reset it, now go to settings again and search message, click on send and receive and select your number and deselect and other number or email, now do the same for FaceTime by searching facetime at the top of the settings, do the same as with message and it should be working after this.

Let us know how you get on.

-Mohsin

Hi @Ioana 

We are sorry to hear this has still not worked for you. We will send you a Private Message regarding this so we can escalate this with our Tech team. To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages.

-Mohsin