Question

How can I send my phone back for an exchange?

  • 13 July 2020
  • 1 reply
  • 46 views

My phones front camera on my iphone 11 seems to be faulty as it blurrs anything up close and refuses to focus. I just purchased this phone less than a week ago and due to my city being in lockdown,  there seems to be nobody to call or anyone to live chat too. Can anyone help? 


1 reply

Userlevel 6
Badge +10

Hi @Ambs_mags,

We’re sorry to hear about the fault with your phone! Does it get any better if you try a full software reset as it might be a software-related bug?

Additionally if that doesn’t work have you already managed to get in touch with our Live Chat Team since making your post? If not then please let us know and we will offer further support with this issue.

Thanks,
Ryan

Reply


Why iD Mobile?