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How do I toggle to show my caller ID?

  • 20 February 2020
  • 29 replies
  • 30896 views

Userlevel 1

Hi, I have an iPhone 7 and when I click on show caller ID, it just shows a spinning wheel. Usually I turn my phone on and off and it goes away, I have tried turning it on and off, soft reset, network reset, closed all apps, enabled Siri etc and nothing seems to be working. Does anyone have any suggestions?

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Best answer by Lloydy.1 15 August 2020, 10:55

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29 replies

Userlevel 6
Badge +8

Hi @reidmcg,

 

Thanks for sharing your fix with us, that’s very helpful.

 

Take care, and please get back in touch if ever you need anything else.

 

Will

Hi how do u get into network selection I rlly need to know thx for advice x

Go to settings…..

Mobile data…..

 

then see pics  hope this helps

 

 

Turned network selection off, my caller id toggle switch is now fixed, thanks 

Userlevel 7
Badge +10

Hello @LaurenK  did you manage to get this resolved?

 

@SLP65,

We’ll send you a PM as all of the above troubleshooting is the only recommendation we have.

 

Mohammed

 

I'm also having this problem, i have tried the tips above and I am still just getting a spinning whirl.

So my iPhone XR has been doing the same just spinning. Tried everything. I took my network selection off automatic and clicked 3 my provider and the toggle was there straight away. Hope this helps 

 

Thank you so much this worked for me!!

Userlevel 6
Badge +8

Hi @maddie.mc,

 

Are you able to get the named account holder to contact us about this so that we can help them get it fixed?

 

Will

the same thing has happened to me because my friend wanted to prank call people on my phone 🙄 and turned the caller id off and i have tried everything but it’s not working and btw i’m only 11 

Userlevel 1

Hi how do u get into network selection I rlly need to know thx for advice x

Go to settings…..

Mobile data…..

 

then see pics  hope this helps

 

 

Userlevel 1

Hi how do u get into network selection I rlly need to know thx for advice x

Userlevel 1

So my iPhone XR has been doing the same just spinning. Tried everything. I took my network selection off automatic and clicked 3 my provider and the toggle was there straight away. Hope this helps 

 

Userlevel 6
Badge +8

That’s fantastic, thanks form sharing the fix @Lloydy.1.

 

Will

This works on iPhone 11 plus with the same issue. Tried all of the above then decided to toggle the call waiting and call forwarding buttons…… result - the caller ID toggle appears. Hope this helps 😉

Userlevel 7
Badge +10

Hello @Abytha,

 

We’ll get someone to PM you so we can raise this to our TechTeam since the troubleshooting has not worked.

 

Mohammed

Hiya, I have the same issue as working from home requires me to hide my number. However, its on No caller id and i can’t switch it back. I’ve tried all the resolutions and none of them has worked.

Thanks

 

Userlevel 7
Badge +10

Hello @ZNS,

 

Not a problemm we can escalate to our TechTeam to look into.

I’ll PM you with how to get in touch with us to allow us to do this.

 

Mohammed

Unfortunately none of the above steps outlined by @terrywebbs have worked…. nor does re-starting my phone and trying again.

As suggested this seems to be a network issue.. I would hope ID mobile might be able to help me a little bit more … Please?!

Userlevel 7
Badge +10

Hello @ZNS,

 

Looking at the Apple forums, it looks like it’s a common issue with the iPhones. 

Some of the steps mentioned above by @terrywebbs  should help fix this and others have recommended restarting and trying again.

 

Mohammed

@Kevin 

I too have this problem when trying to switch my caller id back on.

It’s very annoying. I thought it was my old iPhone 6, which was playing up in other ways. But have since just bought a new iPhone SE, swapped my Sim card over and I still can’t get the caller id toggle to work.

It just spins endlessly.

I would be very grateful for any help.

 

Badge +10

@Halecrater

@Bint.Ilyas 

@LaurenK 

from your phones dial keypad type one of the following:

#31#     then press send - this will show name and number on outgoing calls

*31#     then press send - this will hide name and number on outgoing calls

tested working on my iphone

Badge +10

@Halecrater  just came across this untested idea from wiki/T-mobile

To hide your number, using your phones dial keypad type:

*31#PhoneNumber (replace PhoneNumber with your actual mobile number)

then to revert back to showing your number simply do this:

#31#PhoneNumber

 

Worse case you get an error message on the screen, nothing more!

Just tested it myself and it doesn’t work on my mobile - will keep looking

​

My wife and I are both on ID and we can’t hide our numbers either. The wheel just spins which is really frustrating. 

Badge +10

Turn on data, try again when you see the spinning wheel wait a while, if it still spinning after 30 seconds, go back to the previous phone menu then go forward (don’t close the menu just back and forth)

 

My iPhone does the same if you go back to the previous menu and then forward it works - it’s a network issue! Does this on Call forwarding and some of the other menus, no idea why turning data on works it just does!

Userlevel 1

@Kevin 

I also have the same issue. Have never needed the feature before and now all I can see where the toggle is supposed to be is a spinning wheel. I’ve tried resetting my network settings, restarting, taking my sim out and inserting it back in. No luck. Any help?

Userlevel 4
Badge +10

Thanks for that @castalia

With you both being on iPhone’s that might hopefully narrow down the diagnosis of the problem here for our Tech Teams.

Just to check, are you both running the most recent versions of iOS? (are your phones up to date?).

Hi @Kevin this has been a problem since I switched over a couple of weeks ago. My phone is an iPhone 8. 

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