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How to unlock a phone on contract with iD?

  • 24 May 2018
  • 5 replies
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I
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I recently sold my iPhone 5S on an online shopping website, when the phone arrived to the customers house the customer told me the sim that she put in wasn't supported. Which is strange as on the USWITCH website it says 'In the case of iPhones, the handset will be unlocked six months after the contract started.' The new owner has tried a Virgin sim but this doesn't work and before selling I tried a Vodafone sim and it worked. Does anyone have an ideas on what to do?
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Best answer by izzylouise 25 May 2018, 16:44

Hello @Mohammed,

The customer has now bought an iD sim so hopefully it should work. Before selling the phone I used an iD sim on the iPhone.

Izzy
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Mohammed
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Badge +9
Hello @izzylouise,

Welcome to the iD community and sorry to hear you're having issues with this.

You mentioned you put a Vodafone SIM in this and this worked fine, which to me seems like the phone is unlocked.

Is the customer using a UK network SIM in the device?

Were you using iD Mobile on this handset?

Mohammed

EDIT: I've moved your topic to the Ask a question section of our community.

I hope I was able to help you with your question, if you found my answer helpful please hit the ‘Like’ button. If I was able to answer your question or resolve your issue, then please mark my answer as ‘Most Helpful’
I
Rank
Userlevel 1
Hello @Mohammed,

The customer has now bought an iD sim so hopefully it should work. Before selling the phone I used an iD sim on the iPhone.

Izzy
Mohammed
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Userlevel 7
Badge +9
Hello @izzylouise,

If you've used a Vodafone SIM in this and it's worked, it doesn't sound like this would be locked.

If you have any further issues, let us know here.

Mohammed
I hope I was able to help you with your question, if you found my answer helpful please hit the ‘Like’ button. If I was able to answer your question or resolve your issue, then please mark my answer as ‘Most Helpful’
Savannah08
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Please help me unlock my phone.

Will
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Userlevel 5
Badge +6

Hi @Savannah08,

 

Is it locked to the iD network or a another network? What’s the make and model of the phone?

 

Will

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