Question

I'm not receiving any text messages from friends or companies

  • 31 March 2021
  • 4 replies
  • 17 views

I’ve been struggling to log into my online accounts because authorization (2-factor authentication) codes aren’t getting to my phone. After asking a friend to test sending an SMS, nothing appeared either on the phone. Please help. This has been going on for about a week now.

 


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4 replies

Sending messages is working. Only receiving is a problem. I tried resetting the network settings on the iPhone, but that didn’t work.

Userlevel 6
Badge +4

Hi @aboudaty 

We are sorry to hear this. Please can you try the following:

1)    Turn off iMessage (Settings > Messages)
2)    Restart your phone (by pressing and holding the on/off button)
3)    Tap Settings > Phone > My Number and confirm that it is correct. 
4)    If it is not correct, please enter the correct number
5)    Turn iMessage back to On (Settings > Messages)
6)    Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”.

 

Please can you test this and let us know how you get on.

-Mohsin

@Mohsin Thank you for your response. I tried this. It didn’t work :(

Userlevel 6
Badge +4

Hi @aboudaty 

We are sorry to hear this. We will send you a Private Message so we can look into this. To view the message sent, click your profile icon on the top right and select Private messages.

-Mohsin

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