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I’ve been charged by Voxi?

  • 25 November 2020
  • 3 replies
  • 151 views

I’ve been charged 5 lots of £10 from “voxi”. Last time I checked my SIM card was iD mobile. I don’t understand why I would’ve been charged £50 (especially by voxi) when I got the phone less than a week ago and my phone bill is only £36.99. 

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Best answer by Will 2 December 2020, 12:55

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Userlevel 6
Badge +8

Hi @lilimae_edwards,

 

Have you contacted Voxi about this? Where did you buy your plan from?

 

Will

I bought the plan from Carphone warehouse. I don’t understand what voxi has to do with anything? I’ve never contacted them and never got a contract with them so I don’t know why they have my details when my plan is with iD. 

Userlevel 7
Badge +10

Hello @lilimae_edwards,

The reason we said this is because you’ve advised you have 5 charges of £10.00 to Voxi.

iD Mobile is our network. Voxi is a separate network which has nothing to do with us so we’re unsure why you’ve been directed here to query the charge.

You can speak to Carphone Warehouse to see if they’ve incorrectly sold these SIMS or speak to Voxi if they can find out why you were charged 5 x £10.00.

iD mobile does not charge for Voxi accounts.

 

Mohammed

 

Why iD Mobile?