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IDENTITY FRAUD

  • 20 January 2021
  • 3 replies
  • 31 views

Userlevel 1

Someone has committed identity fraud and opened contracts in my name with yourselves, o2 and three at an address I haven’t lived at for 5 years! I’ve been trying to get in touch via your live chat for two days and no luck!!! I need to speak to your fraud team as this is now logged with action fraud, I have a crime reference number, so you need to investigate internally and resolve as you’re affecting my credit score!

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Best answer by Mohammed 21 January 2021, 17:30

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3 replies

Userlevel 7
Badge +10

Hello @Lydia b,

I’m sorry to hear you’ve been victim to fraud.

I've Pmed you now so we can pick this up and report it.

 

Mohammed

 

Userlevel 1

Hi I have managed to contact your fraud team through Facebook messenger

Userlevel 6
Badge +10

Hi @Lydia b,

Thank you for letting us know. Please get in touch again if you hear nothing back after 30-days from the date of the report.

Ryan

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