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iphone 8 lokked to ID how do i unlock it

  • 19 November 2020
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Hi 
My daughter has been gifted an iphone 8 that was previously on ID number ive been told, she is on a giff gaff sim which i think also runs off O2 network. phone will not recognise her sim, so im presuming its network locked to ID. is there a way for me to get this phone to work with her giffgaff sim. we dont know the ID previous details as previous have moved to iphone 11 with new number and contract?

regards
Degsy

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Best answer by Kevin 25 November 2020, 17:26

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Hi there @Degsy1880 

Was this iPhone in question in your name?  If so, you could either contact our Live Chat Team -or- we could send a message to you here to help you with that.

If it’s not in your name, you’ll need to get the person who’s phone it was originally to get in touch and we’ll be able to request that is unlocked for them.

Why iD Mobile?