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Iphone needs unlocking

  • 15 December 2018
  • 4 replies
  • 219 views

Hi. I’ve been given an iPhone but it needs unlocking to do mobile data. Please can you advise ? Many thanks
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Best answer by terrywebbs 15 December 2018, 20:44

Welcome to the ID Community

I'm afraid that a phone bought from another supplier would need to be unlocked by the original supplier; we would be unable to have the phone unlocked that isn't from the ID Mobile network.
That is if you mean SIM locked?

However have you tried putting in an ID Sim and seeing what happens?
If it is just data settings that are missing you can use itunes to update the mobile while connected to a computer. New mobile carrier network settings and iphone software updates were released recently.

Otherwise this following link may help with data settings
https://www.idmobile.co.uk/help-and-advice/settings

you can always us this handy settings checker tool here
https://www.idmobile.co.uk/help-and-advice/get-your-settings/settings-tool
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4 replies

Userlevel 7
Badge +9
Welcome to the ID Community

I'm afraid that a phone bought from another supplier would need to be unlocked by the original supplier; we would be unable to have the phone unlocked that isn't from the ID Mobile network.
That is if you mean SIM locked?

However have you tried putting in an ID Sim and seeing what happens?
If it is just data settings that are missing you can use itunes to update the mobile while connected to a computer. New mobile carrier network settings and iphone software updates were released recently.

Otherwise this following link may help with data settings
https://www.idmobile.co.uk/help-and-advice/settings

you can always us this handy settings checker tool here
https://www.idmobile.co.uk/help-and-advice/get-your-settings/settings-tool

I am a id customer and bought a phone that was locked to id but when I tried my son card said sim card not supported. This phone Iphone 4.since I  am a customer can I get help by unlocking this phone ?

I pay sim only monthly  please help me.

the phone say the carrier is   id24.0

Userlevel 6
Badge +8

Hi there @Hkadio 

Was the iPhone 4 you’re mentioning originally purchased with iD Mobile?

Or was this from and used with a different network?

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