Question

iphone SE - not switching on

  • 7 April 2021
  • 1 reply
  • 6 views

My daughters iphone SE is less than 12 months old but has suddenly stopped working. The screen doesn’t move from the Apple icon. We have tried resetting by following the advice to press and hold the volume controls, which hasn’t worked. We have not yet tried a factory reset as not all the photos etc have been backed up so want to avoid this if at all possible.

Are you able to help please?


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1 reply

Userlevel 6
Badge +4

Hi @Shezza05 

We would advise plugging the phone into a PC/Laptop which has the latest version of iTunes and pressing the Power + Vol down button when plugging into iTunes. You will get an option to restore the handset, you will need to carry out this step in order for the phone to potentially switch on. If you are unable to do this on your end, we would advise contacting Apple support. 

-Mohsin

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