Oh wow, have to wait up to a week for it too or pay £5 to collect. Good job I'm a patient person haha!
Best answer by Kevin
I've passed on your feedback internally as you do certainly raise a good point in that more could be done to try and prevent others from running into similar delays or frustrations due to the compatibility issues with our default SIM's and the new 2018 iPhone's.
Rest assured we'll be doing all we can to improve knowledge of the issue and hopefully get it changes so that people selecting new SIM's are able to notify us if they're on the new iPhones to ensure they get the right SIM right off the bat.
I apologise again for how this whole campaign has gone so far, but we always try to use all feedback we get like this to try and shape and improve upon things going forward.