OK - I am really struggling with this as a customer service route, but here we go. I am ew to ID mobile, but I kept my old number.
1- When I send text messages, they tell me that they are undelivered, but the recipients actually receive the same message 3 times.
2 - With iMessage, the messages I send are coming up as being sent from a different telephone number to mine.Â
I have been patient thinking it will sort itself out - but it has not.
Really confused, as at the top, this is telling me I have two replies….. but there are no replies visible. Terrible service this.
+10
Howdy
Could you go to Settings > [Your Profile] > Name, Numbers, Emails
and then ensure within there that the correct number is showing?
You may possibly need to log out of iCloud or Apple ID in order to make the change.
Another method that has worked in the past for others is as follows...
Turn off the iPhone > Take out your SIM
Turn the iPhone back on (no SIM) > Leave on for a minute or so.
Pop the iD Mobile SIM back in the iPhone > Turn back on.
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Let us know how you get on.
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Dear Kevin - YAY!!!!!! I think its sorted~~~ Thank you so much!
+8
HI
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Great to hear, thank you for updating us.
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MicheleÂ
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