Question

Issues paying bill - payment plan

  • 17 March 2021
  • 3 replies
  • 32 views
R

Hi I have issues paying my bill

 

I reached out to your chat, they have given me the following number to contact 0113 297 7530 but I can’t get through.

 

Please advise.

Thanks

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3 replies

Mohsin
Rank
Userlevel 6
Badge +4

Hi @Rhea123 

We are sorry to hear this. Please Call 7777 from your iD phone or 0333 003 7777 from a landline or other mobile. (Charges may vary)

Select from one of the following options: 

Option 1
Check your allowances, check your spend limit and check your unbilled charges


Option 2
Hear your balance, make a payment
 

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
R

I spoke to one of your colleagues via chat and they advised the account had been sent to a DCA.

 

so what do I do?

Mohsin
Rank
Userlevel 6
Badge +4

Hi @Rhea123 

This would mean your balance has been sent to a 3rd party debt collections team. However, if you call 7777 from your iD phone or 0333 003 7777 from a landline or other mobile and select option 2 to make the payment, the DCA will be removed. 

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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