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Locked out of iphone 6, forgotten password

  • 27 May 2019
  • 2 replies
  • 61 views

Userlevel 1
After resetting the password, my iphone 6 will no longer accept my password despite me typing in the correct one. It keeps saying, Iphone is disabled please try again in 5 minutes. I have read online that the only way to get past this is by resetting the phone using iTunes, however this says that you will loose all your data by doing this.

Does anyone know how I can get round this without loosing my data ?

Thanks any help appreciated.
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Best answer by Mohammed 28 May 2019, 16:19

Hello @Cris1,

If you've forgotten the password or not able to get past this screen, the only way around this is to restore the phone using iTunes and you should be able to set the phone up using a recent backup to restore your data.

Apologies I couldn't get you a more favourable reply here.

You could try contacting Apple Support on: https://support.apple.com/en-gb for further support.

Mohammed
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2 replies

Userlevel 6
Badge +6
Hello @Cris1,

If you've forgotten the password or not able to get past this screen, the only way around this is to restore the phone using iTunes and you should be able to set the phone up using a recent backup to restore your data.

Apologies I couldn't get you a more favourable reply here.

You could try contacting Apple Support on: https://support.apple.com/en-gb for further support.

Mohammed
Userlevel 1
Thanks for your reply. I thought that was probably the case.

Thanks

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