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Locked SIM card

  • 10 May 2018
  • 4 replies
  • 785 views
J
Rank
I have a broken Apple iPhone, I want to put the SIM card into a spare Samsung phone that I have. I get a "network locked SIM card" message.

How do I unlock the SIM card?

thanks
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Best answer by Mohammed 21 June 2018, 15:22

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4 replies

Phil
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Userlevel 2
Badge +6
Hi JimGee, this sounds like your phone is locked and will not accept a SIM from a different network.

A locked SIM would request a PIN or PUK code.

You may be able to contact the network that you previously used the phone with to arrange for this to be unlocked.
-Phil
Did my answer help you? If so, mark it as the Best Answer to help others! :)
J
Rank
thanks for the reply Phil.


it is the sim card that is locked not the phone. I've put the a different sim card into the phone and it worked fine.

id say that they don't lock sim cards apart from Apple phones, which is where the first sim card came from.

thanks

jimgee
Phil
Rank
Userlevel 2
Badge +6
Hi JimGee.
Did you try a different iD SIM in the phone?

If you used a different network SIM, this would mean the phone allows that network but could be locked to other networks.

Are you able to test your iD SIM in any other phone?

Did you get your Samsung phone from iD Mobile?
-Phil
Did my answer help you? If so, mark it as the Best Answer to help others! :)
Mohammed
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Userlevel 7
Badge +10
EDIT: Marking as resolved due to no answer for some time.
I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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