My phone is lost and I need to block it, but I don’t know the password to login so what happens next?
Lost and stolen phone
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Userlevel 4
+10
We’re sorry to hear that
Do you have Facebook or Twitter? If so, the quickest way we could investigate and help you with this would be through either our official Facebook or Twitter pages.
Or you could try our Live Chat Team: https://www.idmobile.co.uk/live-chat
We can then block the SIM that was in use and get a replacement out to you if needed, or help with a disconnection if you’re out of contract and looking to end things.
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