Question

lost phone

  • 29 April 2020
  • 3 replies
  • 15 views

Long story short, Carphone Warehouse have lost my iPhone 6s Plus after I sent it in for a repair. I've been offered a £349 voucher to spend on a new phone from Carphone Warehouse, but they canf offer me like for like and as I like the Plus phones (larger ones), I'm struggling as they dont offer the iPhone 7 plus either, and to buy the Iphone 8 plus itd involvecme paying out a load of money on top of the £349, which I dont want to do.

In an ideal world I'd settle for a like for like, a 6s Plus, failing me getting a satisfactory outcome, do I have grounds to avoid my contract as cant supply me with either a like for like or a phone that's acceptable.

Thanks in advance


3 replies

Userlevel 3
Badge +4

Hi @Valiant9 

Sorry to hear this.

If your handset was purchased via Carphone Warehouse this is something that would need to be discussed with them directly. 

Regards 

Aklima

Hi,

Thank you for your reply, however, it was purchased from yourselves, may have been through MobilecPhones Direct.

Thanks

Paul

 

Userlevel 3
Badge +4

Hi @Valiant9 

I have sent you a private message with more information. 

Regards

Aklima

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