Question

lost phone

  • 29 April 2020
  • 3 replies
  • 58 views

Long story short, Carphone Warehouse have lost my iPhone 6s Plus after I sent it in for a repair. I've been offered a £349 voucher to spend on a new phone from Carphone Warehouse, but they canf offer me like for like and as I like the Plus phones (larger ones), I'm struggling as they dont offer the iPhone 7 plus either, and to buy the Iphone 8 plus itd involvecme paying out a load of money on top of the £349, which I dont want to do.

In an ideal world I'd settle for a like for like, a 6s Plus, failing me getting a satisfactory outcome, do I have grounds to avoid my contract as cant supply me with either a like for like or a phone that's acceptable.

Thanks in advance


3 replies

Userlevel 3
Badge +5

Hi @Valiant9 

I have sent you a private message with more information. 

Regards

Aklima

Hi,

Thank you for your reply, however, it was purchased from yourselves, may have been through MobilecPhones Direct.

Thanks

Paul

 

Userlevel 3
Badge +5

Hi @Valiant9 

Sorry to hear this.

If your handset was purchased via Carphone Warehouse this is something that would need to be discussed with them directly. 

Regards 

Aklima

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