Question

messages failing to send following port

  • 14 October 2020
  • 1 reply
  • 27 views

Firstly I don’t have “me” in my contacts so do I need to add myself manually?

 

secondly I ported my number over when I got my iPhone 11 about a month ago but I’ve never been able to send text messages. This is a really silly issue but the Help at ID via chatbot and FAQs is useless

 

can anyone help with my text issue? I’m close to leaving !!!


This topic has been closed for comments

1 reply

Userlevel 7
Badge +10

Hello @Willow80,

Yes, you’ll need to add your own number as a Me contact if you wanted to keep this. This isn’t automatically done on devices.

Has the number ported successfully? When you call a friend or family, is the new number showing?

In regards to texts, try this:

 

1)    Turn off iMessage (Settings > Messages)
2)    Restart your phone (by pressing and holding the on/off button)
3)    Tap Settings > Phone > My Number and confirm that it is correct. 
4)    If it is not correct, please enter the correct number
5)    Turn iMessage back to On (Settings > Messages)
6)    Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”. 

 

Let us know how you get on.

 

Mohammed

Why iD Mobile?