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mobile number transfer issue

  • 21 January 2021
  • 5 replies
  • 76 views

Have just joined ID mobile and have send in my PAC to have my old network number transferred over. However I have just received a text saying there “We have tried to process your PAC/STAC but we ran into an issue- the id mobile number, last name or transaction number you entered is incorrect. Please contact customer services” 

Can’t get an answer from the live chat so any help on what to do would be much appreciated.

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Best answer by Michelle 25 January 2021, 17:08

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5 replies

Userlevel 5
Badge +8

Hi @samabeacham 

 

We’ll send you a private message on here so that we can verify your details. 

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

 

Thanks. 

 

Michelle 

Hello,

i am having the same issue can someone reach to me please 

 

rosana

Userlevel 8
Badge +6

Ignore it, seems that it's being sent out to everyone (including me). I’m confident that your port will go ahead as arranged. 👍

Thank you so much!

Userlevel 6
Badge +8

Hi @RosanaLopes and @WelshPaul,

 

So has all gone through as predicted today?

 

Will

Why iD Mobile?