Question

Need to cancel but cant get on app or online

  • 4 March 2021
  • 3 replies
  • 27 views
J
Rank

Hi. Need to cancel my sons account as he’s lost his phone and I refuse to get him a new one for now. I cannot get onto app or website and phone is lost. 
 

I can’t believe it’s impossible to get in touch with you! Please get back to me ASAP. My daughter already has an id mobile sim which she uses but I’m seriously considering cancelling hers too if I don’t have a response ASAP. Not being able to contact you has really surprised me. 
 

please respond ASAP. Thanks 

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3 replies

Mohsin
Rank
Userlevel 6
Badge +4

Hi @Jemjemjem 

Are you the account holder for your son's contract? 

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
Rank

Yes I am 

Mohsin
Rank
Userlevel 6
Badge +4

@Jemjemjem We will send you a Private Message so we can help with cancelling your son's contract. To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages.

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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