I’ve checked and my phone is unlocked.
I’ve attached 2 screenshots, the first one is before the soft reset,when it displays ‘No SIM’ and the second one is after the soft reset, when it displays ‘No Service’.
I will appreciate any help, thanks in advance.
Best answer by terrywebbs
Unfortunately the default SIM cards being sent out are not compatible with the new IPhone 2018 mobiles.
However if you speak to Live Chat they will be able to send out the correct SIM for your mobile.
You will need to explain you require a special SIM card for the 2018 IPhone XR.
Sorry for any inconvenience this may have caused.