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not recieving access codes via sms

  • 27 June 2020
  • 4 replies
  • 72 views

Hi .. I’m having trouble receiving access codes via sms.  I realised that my I phone was displaying original number whilst texting other  I phones not number ported in I have manage to solve that so now handset has just one number but still can’t receive sms access code for a account I want to log into. I’ve contacted the company and not a problem their end please help ... 

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Best answer by Ryan 5 August 2020, 14:51

Hi @JEbird,

We’re sorry to hear this! We will PM you now in regards to this issue to see if we can help further.

Ryan

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4 replies

Can anyone help with this ?? 

Userlevel 7
Badge +9

Hi @Louellat,

I am sorry to hear that; has this happened with other messages from other companies that you have tried to receive too? Also, do you know what number the company uses to send the message so we can check this out?

Ryan

Cannot receive OTP s from Santander so online banking is not possible   HELP!   JE bird

Userlevel 7
Badge +9

Hi @JEbird,

We’re sorry to hear this! We will PM you now in regards to this issue to see if we can help further.

Ryan

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