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not sure if my order has worked as irs not come

  • 9 January 2021
  • 3 replies
  • 20 views

Userlevel 1

I ordered an iPhone 12 pro max at the beginning of December and I had an email saying success etc and that I’ll hear from DPD within 24hrs when my order is despatched, or has been 2-3 weeks and I’ve heard nothing so unsure if my order has worked and wether I need to try again

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Best answer by Michelle 11 January 2021, 14:42

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3 replies

Userlevel 5
Badge +8

Hi,

 

You will receive a text message with your delivery details once a phone has been allocated to your order. 

Have you tried contacting our Live Chat team? 

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. 

Once you land on the page above, scroll down to see the Live Chat section.  

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient. 

Once the agent is available the button appears blue, indicating that an agent is available. 

No need to refresh the page, this will happen automatically. 

Userlevel 1

I have tried but it is not understanding my messages it’s just giving me details about delivery times

 

Userlevel 6
Badge +8

Did you initial email advise when the handset was due to actually be delivered @ehanco?

 

Have you checked your Junk and Spam folders for further updates?

 

Will

Why iD Mobile?