Question

Number not transferred after 3 days - URGENT!

  • 18 November 2020
  • 3 replies
  • 45 views

I initiated the number transfer on Sunday (yes I realise that’s not a working day but is definitely before Monday 5.30pm...).  As of Wednesday the number still hasn’t ported - I’m missing calls - how do I progress this?

 

P.S. just bringing a second phone to the network is it correct that I need to use two separate emails and can’t have both contracts in the ID mobile app? This seems to have been rumbling on for years reading comments here.


3 replies

Userlevel 6
Badge +8

That’s great to hear @XMC10!

 

Glad it’s all been resolved.

 

Will

Hi there @XMC10 

Have you registered your recent iD Mobile account (the one you want to move a number to) on our website?

https://my.idmobile.co.uk/web/cpw/pre-registration/-/registration/registerMyAccount

If not, please do so.

Once you’re registered and signed in you’ll then be able to submit your PAC (Code) and the number you wish to move over to us and providing the PAC is valid and in-date from the old provider then your number should move over to us in 1-2 working days at most.

Luckily it transferred after 4 days and iD is crediting me the week. Thanks

Userlevel 6
Badge +9

Hi there @XMC10 

Have you registered your recent iD Mobile account (the one you want to move a number to) on our website?

https://my.idmobile.co.uk/web/cpw/pre-registration/-/registration/registerMyAccount

If not, please do so.

Once you’re registered and signed in you’ll then be able to submit your PAC (Code) and the number you wish to move over to us and providing the PAC is valid and in-date from the old provider then your number should move over to us in 1-2 working days at most.

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