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PAC not working and asked to contact ID

  • 4 April 2021
  • 6 replies
  • 52 views
D

Please help 

 

I entered my PAC code last week Wednesday march 24th 2021 after 5pm or 6pm, in order to keep my original number from my previous provider (as I have just switched to ID) - but it is still not done and it asks me to do the following:

Switching request has already processed for this MSISDN. Please contact customer service for details.

 

Please could you resolve this 

 

Thanks 

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Best answer by Mohsin 5 April 2021, 16:33

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6 replies

Mohsin
Rank
Userlevel 6
Badge +4

Hi @dn10ml 

We will send you a Private Message so we can look into this. To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages.

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
C

I have been asked by my new cancelled provider to give you this PAC code: ONE 621564

I cannot see who/ how to send/ give it

Sarah cCox
Rank

I need to pass on a PAC code

Sarah cCox
Rank

Is anyone listening to my PAC code request?

 

Sarah cCox
Rank

Please help. I have been asked to give you a PAC code by my previous provider. How can I do this ?

Will
Rank
Userlevel 6
Badge +8

Hi @Sarah cCox,

 

You can do that through the iD Mobile App. You can find a full run down of how to submit your PAC code to us by clicking here.

 

If you require further assistance, please let us know and we’ll be happy to provide it.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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