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phone using old and new numbers after port

  • 10 August 2020
  • 2 replies
  • 118 views

Userlevel 1

New contract with ID had pac number from EE and transferred old number to new phone but when sending text the phone uses the new number and not the old number, how do I delete new number from phone?

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Best answer by Mohammed 11 August 2020, 11:59

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2 replies

Userlevel 7
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Hello @Mo8197,

 

Can you just confirm if this is an iPhone?

I believe the issue is relating to iMessage here and there’s a really simple fix.

 

Have a look at this topic and the solution mentioned and let us know if this fixes the issue:

 

https://community.idmobile.co.uk/ask-a-question-18/wrong-number-still-showing-in-messages-after-port-536

 

Mohammed

Userlevel 1

Great thanks yes it was an iPhone XR and it’s now sorted thanks again

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