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Problems changing number for imessage and facetime

  • 17 November 2019
  • 2 replies
  • 232 views

I’ve ported my old 3 number in to iD but my iPhone 8 is still using the iD number from the SIM I received to send iMessages and for FaceTime. 

 

Ive tried changing it in settings on my iPhone but the iD sim number is still in use. 

 

Any ideas on how to sort this?

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Best answer by Kevin 18 November 2019, 13:31

Hey there @annieod1 and welcome to the iD Mobile Community here.

One thing to check first is: 

Settings > Profile (top option) > Name, Phone Number, Email > (check your number is correct in there)

 

Another way to sometimes get the iPhone to refresh and properly be reporting the correct number is as follows:

  1. Turn off the phone, and remove your SIM card.
  2. Turn on the phone (with no SIM inserted) and leave the phone on for 4 or 5 minutes or so.
  3. Turn off the phone and re-insert the SIM.
  4. Turn on the iPhone and hopefully things will have refreshed correctly there.
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Hey there @annieod1 and welcome to the iD Mobile Community here.

One thing to check first is: 

Settings > Profile (top option) > Name, Phone Number, Email > (check your number is correct in there)

 

Another way to sometimes get the iPhone to refresh and properly be reporting the correct number is as follows:

  1. Turn off the phone, and remove your SIM card.
  2. Turn on the phone (with no SIM inserted) and leave the phone on for 4 or 5 minutes or so.
  3. Turn off the phone and re-insert the SIM.
  4. Turn on the iPhone and hopefully things will have refreshed correctly there.

Hi,

 

I have tried tried this method, still showing the ID Mobile number as my Facetime number. Could you please check and advise?

 

 

Thanks

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