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PUK code required

  • 4 January 2021
  • 9 replies
  • 116 views

Userlevel 1

Hi. Recently I accidentally locked my SIM and I need a PUK code to unlock it. Please help

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Best answer by Michelle 20 February 2021, 11:54

Hi @PaulRickerby 

 

Have you tried contacting our Live Chat team? 

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. 

Once you land on the page above, scroll down to see the Live Chat section.  

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient. 

Once the agent is available the button appears blue, indicating that an agent is available. 

No need to refresh the page, this will happen automatically. 

 

 

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9 replies

Userlevel 7
Badge +9

Hello @Faith Samuel

We can help with this.

I’ll PM you so we can get a PUK code provided to you.

 

Mohammed

 

Hi I am still with MY ID but have a new phone and given my old one, which was unlocked before I used My Id to a friend who finds that it say SIM unsupported when he puts his SIM in - kindly let me know what I have to do to unlock the phone - thanks

 

Hi please send me a PUK code thanks

Userlevel 6
Badge +8

Hi @jkchalk and @liondlc,

 

I’ll send you both a Private message now to assist you with your specific queries.

 

Will

I have exactly the same problem and also need a PUK code.

Will / Mohammad - please can you pm me asap.

Userlevel 6
Badge +8

Sure think @kevw902,

 

I’ll send you a Private message now to get you a PUK code too.

 

Will

Hi, I need a puk code but all agents are busy, how can I get one? Thanks

Userlevel 4
Badge +7

Hi @PaulRickerby 

 

Have you tried contacting our Live Chat team? 

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. 

Once you land on the page above, scroll down to see the Live Chat section.  

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient. 

Once the agent is available the button appears blue, indicating that an agent is available. 

No need to refresh the page, this will happen automatically. 

 

 

I've been dumb and locked my sim . I would ask in the live chat but that doesn't work either. Anyone alive to help me get my puk code please? 

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