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return phone but no update

  • 20 November 2020
  • 5 replies
  • 100 views

i returned my phone last week, have not had any email to say it been returned, only when i went on live chat did they say they have it back.

but they havent said how i will get my up front refund back, 

one person said to contact carphone, carphone said it isnt anything to do with them.

another person said cheque, but hasnt it just been refunded back to the payment card used to buy the phone?

also upon ringing the auto number to check how much my bill was was the few days the line was active it tells me my bill is over a £10.00 when the sim wasnt used,

 

how can i get this looked into asap ??

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Best answer by Mohammed 27 November 2020, 15:27

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5 replies

Hi, what was the process for returning your phone?

I’ve been trying to contact them via chat but its not available :(

You need to keep tryin live chat. 
As they have to give you a returns number.  
And they don’t let you know they got the back either. 
if no joy try resolver that’s what’s I’ve done 

Thanks

What is Resolver?

It’s a complaint tool. 
If you type it in google it will come up. 
 then search for id mobile. 
Then you enter what’s happened and they send them a email. 
At least then you have a paper trail. 

Userlevel 7
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It’s a complaint tool. 
If you type it in google it will come up. 
 then search for id mobile. 
Then you enter what’s happened and they send them a email. 
At least then you have a paper trail. 

Thanks

What is Resolver?

 

Hello @dee_73  & @Sean_m_K,

 

I’ll send you both a PM each so we can help you with the return and check what’s happened with this.

That said, if the purchase was made via Carphone Warehouse then it’s Carphone Warehouse who will need to do the return.

 

Mohammed

Why iD Mobile?