Question

SIM invalid

  • 10 January 2021
  • 3 replies
  • 8 views

Suddenly my iPhone says invalid SIM.  Please can you investigate as I have updated phone, swapped the sim with my husbands and his  works in my phone and mine doesn’t in his.

thanks 


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3 replies

Userlevel 6
Badge +10

Hi @Pickle pike,

That message would usually come up if the phone is network locked to a different network. Was that phone bought from us or elsewhere originally? As for happening after some time using the phone, it’s likely that a lock may have been pending for some reason but we can help by sending a new SIM card if one is needed down the line.

Ryan

I managed to speak to someone and they have sent me a new card. Still waiting but hope to get tomorrow. 

Userlevel 6
Badge +8

Glad you got it sorted @Pickle pike.

 

If you need anything else, please do let us know.

 

Will

Why iD Mobile?