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sim not working

  • 18 January 2021
  • 3 replies
  • 55 views
Gabi.Gabi
Rank

Hi.I received my phone and the sim card doesn’t work, So i can’t register as i don’t know the number. I never received the welcome email. I checked everywhere, nothing. I need it sorted as soon as possible

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Best answer by Michelle 24 January 2021, 18:06

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Michelle
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Userlevel 5
Badge +8

Hi @Gabi.Gabi 

 

When you place your SIM card into your phone, are there any error messages?

Please can you confirm if the iD Mobile symbol is showing once your SIM card has been placed into your phone?

The mobile number for your SIM card will be displayed on the invoice, which should have arrived with your order. 

 

Michelle 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Gabi.Gabi
Rank

Hi Michelle,I did not receive a invoice!I have no service at all with the id SIM,no errormessages either thou...

Michelle
Rank
Userlevel 5
Badge +8

Hi @Gabi.Gabi 

 

We’ll send you a private message on here so that we can verify your details. 

 

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

 

Thanks. 

 

Michelle 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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