Question

sim not working

  • 15 March 2021
  • 5 replies
  • 65 views
A
Rank

Hi my sim/number doesn’t seem to 

work, I tried putting my sim in another phone and it’s still saying no service. Can I get this issue resolved?

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5 replies

A
Rank

Hi my id mobile number is not working and I put my sim in another phone and it’s saying no service. Can you guys look into it please? Can I send a private chat so I can give you my number? Thanks 

Mohsin
Rank
Userlevel 6
Badge +4

Hi @Aaldn 

Is this a new sim card you have received? Have you tried activating the sim card? You can do this through the iD Mobile App or My Account online by:

  • Logging in to the app or online account. 
  •  Going to the 'My Services' page 
  • Clicking 'Activate my SIM'
  • Scanning your SIM card barcode or entering the 19-digit number printed on the SIM cardholder*

Once you click 'Activate your SIM', the new SIM will be activated within a few hours. 

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A
Rank

I’ve had it more than 2 years. I don’t know why it’s not working.

A
Rank

Could it be a technical issue where I have to give you my number so you guys can look into it?

Michelle
Rank
Userlevel 5
Badge +8

Hi @Aaldn 

 

We’ll send you a private message on here so that we can verify your details. 

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

 

Thanks. 

Michelle 

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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