Solved

Slow internet & calls dropping

  • 16 January 2021
  • 2 replies
  • 26 views
S
Rank

I really need someone to sort the issue out on my phone. 
 

I need my phone to work, I am a primary school teacher and rely solely on my phone to make phone calls to vulnerable families Mon-Fri. 

I have recently posted about my internet dropping, slow speed and not connecting. The last 48 hours my calls have been dropping/ loosing connection.

When connecting to my home wifi, again slow connection/ drops out. 


My phone is less than a year old, it has been updated with the latest software; I have tried the aeroplane mode several times, I have turned my phone on and off. 
This morning I sent a private message of my post code for somebody to check the coverage.
 

I’m hoping somebody can get back to me ASAP, ideally before work on Monday morning. 

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Best answer by Ryan 19 January 2021, 17:28

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2 replies

S
Rank

I have typed in my post code on your coverage tracker on your website and it states I have very good coverage?? How when it is not working consistently. 

Ryan
Rank
Userlevel 6
Badge +10

Hi @Scarlett,

I can see that we have responded to your earlier post along with having a PM sent to you so please continue contact via PM so we can get this sorted. 🙂

Thank you.

Ryan

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