Stupid returns policy

I am simply asking for a change in service. I ordered incorrectly and want a cancellation of my first order not my second. I contacted you before the orders were processed and you said ‘it’s not open’ then I went to await the second order but you auto cancelled that one. All I needed was someone to simply look at the orders and say ‘oh they are the same order but at different times, he has requested we cancel the first and go through with the second’ not cancel, await your grace period, await the return to be processed and await my payment to be returned to myself’