Question

Text Messages showing 'not delivered'.


Userlevel 1
Text Messages showing 'not delivered' are being delivered because I am receiving replies. How will I know if a message has not been delivered if this keeps happening?

16 replies

Hi I started using ID yesterday and all worked ok until I ported my number across and since then each time I send a text it says failed and yet when I ask the recipient if it has gone through it has but why is it saying message failed. I am using an iPhone 6 plus
Userlevel 6
Badge +6
Hello @IvorH,

If this is an iPhone (I'm guessing by the topic being created in the iOS section) it's an issue with iMessage

Have you tried turning off iMessage?

Is this a recent issue or happened since the start of your connection with us?

Mohammed
Userlevel 6
Badge +6
Hi I started using ID yesterday and all worked ok until I ported my number across and since then each time I send a text it says failed and yet when I ask the recipient if it has gone through it has but why is it saying message failed. I am using an iPhone 6 plus

Hello @CarolDHill,

Due to the similarity of the issues, I've merged your topic here to help provide support quicker.

I know that you have mentioned you just joined iD and ported your number across to us, is this the same situation for you @IvorH or have you been with us a while and suddenly started receiving this error?

Can both of you try the following and let me know?1) Try turning off iMessage (Settings > Messages)
2) then restart your phone (by pressing and holding the on/off button)
3) tap Settings > Phone > My Number and confirm that it is correct.
4) If it is not correct, please enter the correct number)
5) then turn iMessage back to On (Settings > Messages)
6) go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”


Mohammed
I’ve been having the same issue, switching off iMessage has not made a difference 😔
Hi my issue was not with I message as this is always disabled. Sometimes my texts go through and sometimes they don’t but when they do go through I still get error message saying message failed to deliver!! My number is showing as my ported number now and they have gone through so far today. However the signal is only at one bar or even no signal at all and therefore not able to use my phone all the time!!!
Text Messages showing 'not delivered' are being delivered because I am receiving replies. How will I know if a message has not been delivered if this keeps happening?
Exactly my issue too
Yep, this is my issue
Hi, when I send messages to friends that don’t have iPhones I get text message back saying not delivered, sometimes they do receive it and sometimes they don’t which is very annoying 😩
any help would be greatly appreciated!
thanks
Userlevel 6
Badge +6
Yep, this is my issue

Hello @Brunster, Have you tried checking that the number in the settings has updated?

See:

Can both of you try the following and let me know?1) Try turning off iMessage (Settings > Messages)
2) then restart your phone (by pressing and holding the on/off button)
3) tap Settings > Phone > My Number and confirm that it is correct.
4) If it is not correct, please enter the correct number)
5) then turn iMessage back to On (Settings > Messages)
6) go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”




Hi my issue was not with I message as this is always disabled. Sometimes my texts go through and sometimes they don’t but when they do go through I still get error message saying message failed to deliver!! My number is showing as my ported number now and they have gone through so far today. However the signal is only at one bar or even no signal at all and therefore not able to use my phone all the time!!!

@CarolDHill you can ignore the above steps as you've confirmed that you do not have iMessage active.
You did make mention of a Port now being completed, so are you still getting the same error messages when sending texts? Or has this now gone and you've got a new issue which is poor coverage?

Mohammed
Hi the texts seem to be going through but take a long time to complete which maybe because of the very poor signal which I am still experiencing it is still on one bar and most of the day it had been on no service at all.
Userlevel 6
Badge +6
Hello @CarolDHill,

It would seem this is now down to a new separate issue relating to coverage.

Have you tried checking your coverage using our Coverage Checker?

EDIT: Looking into this a little further, I can see that we are currently dealing with this via Social Media. We would recommend keeping all contact there so we can work to resolve your issue as we're unable to access your account from this platform and can only provide limited information.

Mohammed
Userlevel 6
Badge +6
Hi, when I send messages to friends that don’t have iPhones I get text message back saying not delivered, sometimes they do receive it and sometimes they don’t which is very annoying 😩
any help would be greatly appreciated!
thanks


Hello @Suze,

There seems to be a few topics relating to the same issue so I've moved your post here.

Have you tried checking the number in iMessage?


Can both of you try the following and let me know?1) Try turning off iMessage (Settings > Messages)
2) then restart your phone (by pressing and holding the on/off button)
3) tap Settings > Phone > My Number and confirm that it is correct.
4) If it is not correct, please enter the correct number)
5) then turn iMessage back to On (Settings > Messages)
6) go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”


The the above and see if this works for you.

Have you recently ported your number into our network?

Mohammed
Userlevel 1
Hi. I had the same problem and followed Mohammed's instructions. I had ported my number but when I checked under settings it was the number I'd been issued by ID. Once I had changed that, it worked. Thank you.
I have had the same problem with an iPhone 8 and porting my old number. By default, iMessage retains the number originally supplied on the SIM card iD sent. Changing it as advised by Mohammad above solved it. I don't remember having had this problem last time I changed my SIM. Makes you wonder if this is an oversight that iD need to get to grips with.
Userlevel 6
Badge +6
Hi @simoncbevans,

From my experience, it seems to be a handset software issue whereby it doesn't recognise the change and we don't have any control over it unfortunately!

Ryan

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